Your Most Frequently Asked Questions
Additional Information
Our dedicated team is here to assist you with any inquiries you might have. Whether you need help with your booking, have questions about our services, or require special arrangements, we're just a message away. You can contact us via email or WhatsApp, and we'll make sure to provide you with the support you need promptly and efficiently. Don’t hesitate to reach out. We’re committed to ensuring your experience with us is seamless and stress-free!
1Can I Modify My Booking?
You can modify your booking up to 24 hours before the scheduled pickup time. To make changes, simply send an email to contact@airportsparistaxitransfers.com or send a WhatsApp message using the chat option available at the bottom right corner of our website. Please ensure to include your booking number for quick assistance. If you need further help, don't hesitate to contact our support team.
2How Can I Cancel My Booking?
To cancel your booking, simply send a request via email or WhatsApp, including your booking reference number. Cancellations made up to 24 hours before the scheduled service will be fully refunded.
3What if my flight is delayed or canceled?
No worries! We monitor your flight status in real-time to detect any delays. Your driver will be notified and adjust their schedule to meet you at the right time.
4My flight details have changed, do I need to inform you?
Oui, veuillez partager votre horaire de vol mis à jour dès que possible par e-mail ou WhatsApp. Si votre modification a lieu moins de 24 heures avant la réservation, veuillez contacter notre équipe via WhatsApp en utilisant l'onglet disponible en bas à droite de notre site web.
5Where is the meeting point at the airport?
In most destinations, your driver will be waiting for you in the airport arrivals hall, holding a sign with the passenger's name clearly displayed.
6What are the sizes of a medium and small suitcase?
A medium suitcase typically measures around 65-70 cm (26-27 inches). A small bag could be a backpack or handbag that can fit on your lap, measuring approximately 35 cm (14 inches). If you have oversized or bulky luggage, please specify its dimensions in the special instructions field when making your reservation.
7Can I request a child seat?
Yes, we offer child seats upon request. Please specify this option when making your reservation.
1Can I Modify My Booking?
You can modify your booking up to 24 hours before the scheduled pickup time. To make changes, simply log in to the 'My Booking' section of our website using the details provided in your confirmation email. If you're unable to access your booking online, please don't hesitate to contact our support team for assistance.
2How Can I Cancel My Booking?
To cancel your booking, simply send a request via email or WhatsApp, including your booking reference number. Cancellations made up to 24 hours before the scheduled service will be fully refunded.
3What if my flight is delayed or canceled?
No worries! We monitor your flight status in real-time to detect any delays. Your driver will be notified and adjust their schedule to meet you at the right time.
4My flight details have changed, do I need to inform you?
Yes, please share your updated flight schedule as soon as possible via email or WhatsApp. If your pickup time is within the next 24 hours, please contact the local emergency phone number provided in your confirmation email.
5Where is the meeting point at the airport?
In most destinations, your driver will be waiting for you in the airport arrivals hall, holding a sign with the passenger's name clearly displayed. For any specific instructions regarding the meeting point, please refer to your confirmation email.
6What are the sizes of a medium and small suitcase?
A medium suitcase typically measures around 65-70 cm (26-27 inches). A small bag could be a backpack or handbag that can fit on your lap, measuring approximately 35 cm (14 inches). If you have oversized or bulky luggage, please specify its dimensions in the special instructions field when making your reservation.
7Can I request a child seat?
Yes, we offer child seats upon request. Please specify this option when making your reservation.
Additional Information
Our dedicated team is here to assist you with any inquiries you might have. Whether you need help with your booking, have questions about our services, or require special arrangements, we're just a message away. You can contact us via email or WhatsApp, and we'll make sure to provide you with the support you need promptly and efficiently. Don’t hesitate to reach out. We’re committed to ensuring your experience with us is seamless and stress-free!